Return & Refund Policy
At Melanin Majesty Hair, customer satisfaction is our priority. Because our products are personal-use items, we have specific return guidelines to ensure the highest standards of hygiene and quality.
Returns
We accept returns only for items that are unused, unworn, unaltered, and in their original packaging.
To be eligible for a return, you must contact us within 7 days of receiving your order.
Items that have been:
- Worn
- Installed
- Brushed
- Washed
- Colored
- Bleached
- Cut
- Altered in any way
are not eligible for return or exchange.
Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns or exchanges on:
- Wigs that have been tried on, worn, or customized
- Hair bundles with broken security ties or packaging
- Clearance or final sale items
- Gift cards
Damaged or Incorrect Orders
If you receive the wrong item or your order arrives damaged, please contact us within 5 business days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll work quickly to make it right.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Exchanges
We only replace items if they arrive damaged, defective, or if you received the wrong item.
Order Cancellations
Orders may be canceled only if they have not yet entered processing.
Once processing has begun, orders cannot be canceled.
Because orders begin processing quickly, cancellation requests should be submitted as soon as possible after placing your order.
Contact Us
If you have questions about returns or refunds, please contact us through our Contact page or email us at: